Effective Date: 07/04/2026

At Raja Collection, we aim to provide high-quality products and a satisfying shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

🔁 Return Policy

  • Customers can request a return within 7 days of receiving the product.
  • The product must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Returns are only accepted in case of:
    • Damaged product
    • Defective product
    • Wrong item delivered

🔄 Exchange Policy

  • We offer exchange for size issues or defective products, subject to product availability.
  • Exchange requests must be made within 7 days of delivery.
  • Only one exchange per order is allowed.

💸 Refund Policy

  • Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
  • If approved, the refund will be processed within 5–7 business days.
  • The refund amount will be credited to the original payment method used during purchase.

🚫 Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn products
  • Products without original packaging or tags
  • Items purchased during sale or clearance (if applicable)

🚚 Return Shipping

  • If the return is due to a defective or incorrect product, we will bear the return shipping cost.
  • In other cases (such as size issues), the customer may need to bear the return shipping charges.

❌ Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order.
  • Once the order is shipped, cancellation requests will not be accepted.

⚠️ Important Notes

  • Customers are advised to record an unboxing video while opening the package for proof in case of damage or wrong product claims.
  • Without proper proof, return or refund requests may not be accepted.

📞 Contact Information

For any return, refund, or exchange-related queries, please contact us:

Owner Name: RAJA KUMAR
Email: sumitbaba001100@gmail.com
Phone: 9570426373
Address: WARD NO 24, NAGAR PARISAD SUPAUL VEENA ROAD, SUPAUL, SUPAUL, BIHAR – 852131